Monday, 03 July 2017 14:34

Focus on: Parramatta R3 program

Teachers from Granville Performing Arts High School collecting donated items. Teachers from Granville Performing Arts High School collecting donated items. City of Parramatta.


The City of Parramatta R3 program sought to prevent waste and maximise resource recovery and reuse during the relocation of Council’s administration building and library in late 2015.



In 2015 City of Parramatta Council announced it would be relocating its main office building and library to make way for the redevelopment of Parramatta Square.

The process of moving 450 office staff would inevitably mean a surplus of furniture, stationary and other miscellaneous items, many of which would become redundant before the end of their useful life.

Parramatta’s sustainability and waste team saw an opportunity to lead by example by ensuring that as much of this material as possible was diverted from landfill.

The R3 program was developed to ensure as many materials as possible were reused, and if not, recycled.


The program

The R3 program ran between May and September 2015 and was coordinated by a project team consisting of staff from Council’s sustainability team as well as the communications and property development teams.

The R3 program relied heavily on the involvement of City of Parramatta staff to identify unwanted office materials and take them to a central collection point for redistribution, with champions enlisted from each of the 12 floors of the building to encourage involvement and ensure a smooth process. These ‘move champions’ were responsible for distributing messages from the communications and property development teams so were ideally placed to promote the R3 program.

The R3 team began a staff engagement program involving presentations, meetings, signage, articles in staff e-newsletters, and direct email.

While redundant materials were being collected, the R3 team set to work identifying both internal and external stakeholders who could assist connecting Council’s excess materials with willing recipients such as schools, community organisations and charities.

In addition to word-of-mouth, the R3 program was also publically promoted through community newsletters to garner interest from individuals and groups who may not have been reached through existing networks.

Promotional materials ensured that messaging on the importance of reuse and waste avoidance, as well as Council’s support of communities, was front and centre of the program. 



The R3 program was able to divert 70 ute-loads of materials from landfill, and support 52 local organisations with much needed materials.

This included public and private schools, charities, social enterprise and community groups working with local youth, multi-cultural groups, senior citizens and the community.

City of Parramatta staff were extremely engaged in the program. Participation in the program not only exceeded original expectations, but has set a new precedent with staff from different operational areas of Council contacting the R3 team with follow - up reuse opportunities  from the refurbishment of other Council facilities such as branch libraries and sporting facilities,

A number of smaller reuse projects have also emerged out of the R3 program including the donation of redundant paper stock to Council’s childcare centres for art and crafts.


Learnings from the project

City of Parramatta has the following tips for other councils wishing to run a similar reuse program:

A flexible approach is key

Organisations seeking to reuse materials are often non-for-profit or volunteer-run and therefore may not have the capacity to pick up items at short notice.

As much leeway as possible must be given to these organisations to maximise the amount of materials that can be recovered and reused. Maintaining a high degree of flexibility can be time consuming for council staff and this should be taken into consideration when planning the project.

Get everyone involved

In a larger organisation it is essential to engage as many staff as possible. The R3 program relied heavily on all staff to ‘do their bit’ towards the total outcome. Using a network of ‘move champions’ to   spread the word, and making it as simple and convenient as possible for staff to participate in the program was key.

Greater lead times would be ideal

In the case of City of Parramatta, the time between staff starting to clear their desks and vacating the building was approximately six weeks.

This was quite a tight timeframe for the program, particularly when taking into account the time needed for senior management approval and planning project delivery.

Starting project planning and approvals well in advance of a move will allow a more comfortable project timeline and, potentially, better waste diversion outcomes.

Measuring success

Because of the short lead times for the project, Council staff did not have time to develop a detailed inventory and record management system prior to the project starting.  Future resource recovery programs would benefit from more detailed measurement tools so that councils can accurately record the amount and types of materials prevented from going to landfill.


Further information:

Case study: City of Parramatta R3 program - Resource rescue and reuse (PDF 736 KB)


Last modified on Monday, 10 July 2017 11:58